PV Interio ("we," "us," "our") operates the website pvinterio.com. PV Interio is an interior design and turnkey solutions company delivering residential and commercial interior design, execution, renovation, and project-management services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or engage us for a project, and describes your rights regarding that information.
This Policy is issued by, and PV Interio operates under, **PrimaVerse IDC LLP**, having its registered office at B1-502, Symphony IT Park, Nanded City, Pune – 411068, Maharashtra, India.
1. Information We Collect
When you use our website, enquire about a project, or engage us for services, we may collect:
Enquiry/project form data: Name, email address, phone number, project type, and location.
Project-related information: Details you share during consultations, site visits, or project execution, such as address, space requirements, budget discussions, and design preferences.
Photographs and videos: Images/videos of your project (before, during, and after execution), where applicable (see Section 9).
Automatically collected data: IP address, browser type, device information, pages visited, and similar usage data, collected via cookies and analytics tools (see Section 5).
Communications data: Information you share with us over email, WhatsApp, phone, or in meetings.
2. How We Use Your Information
We use the information collected to:
Respond to your project enquiries and provide quotations/consultations;
Plan, execute, and manage your interior design/renovation project;
Communicate with you regarding project timelines, updates, and deliverables;
Showcase completed projects in our portfolio and marketing materials, only with your consent (see Section 9);
Send you service-related communications and, where you have opted in, marketing communications (see Section 6);
Improve our website and services;
Comply with applicable legal obligations.
We process your personal data on the basis of your consent and, where applicable, our legitimate business interest in delivering the services you have engaged us for.
3. Sharing of Information
We do not sell your personal data. We may share information with:
Service providers who support our operations, including our CRM (Zoho CRM), email provider (Microsoft 365/Outlook), website hosting provider (Hostinger), analytics providers (Google Analytics, Google Tag Manager), advertising platforms (Meta Pixel, Google Ads), communication tools (WhatsApp Business/WhatsApp Business API), and workflow/automation tools (Canva, Calendly, Zoom, Make/Zapier) — solely to the extent necessary for them to perform services on our behalf;
Vendors and contractors engaged to execute your project, where necessary (e.g., sharing project specifications or site addresses with execution teams);
Legal and regulatory authorities, where required by applicable law, regulation, legal process, or governmental request;
Successors, in the event of a merger, acquisition, or sale of business assets, subject to equivalent privacy protections.
All the tools and service providers listed above are used for PV Interio as well as our other affiliated businesses operating under PrimaVerse IDC LLP.
4. Data Storage and Location
Our website, CRM, and business data are currently hosted and stored on servers located in India. If this changes in the future, we will update this Policy accordingly.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies, including Google Analytics and Google Tag Manager (to understand website usage) and Meta Pixel / Google Ads (for advertising and remarketing purposes). These tools may collect information such as your IP address, browser type, pages visited, and interactions with our website and ads.
You can control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
6. Marketing Communications
We only send marketing emails or WhatsApp messages to individuals who have opted in (e.g., by submitting an enquiry form or otherwise consenting to be contacted). Every marketing communication includes a means to unsubscribe or opt out. You may withdraw consent at any time by contacting us at **info@primaverse.com**.
7. International Users
While PV Interio primarily serves customers based in India, our website may be accessible globally. Where visitors from outside India (including the EU/UK/US) interact with our website or submit information to us, we aim to handle such data fairly and in line with this Policy and applicable data protection principles, including, where relevant, the EU/UK GDPR and applicable US state privacy laws. As our data is currently stored in India, any access from other jurisdictions may involve transfer of your data to India for processing.
We do not currently guarantee compliance with every jurisdiction-specific privacy law and encourage international users with specific concerns to contact us directly.
8. Data Retention
We retain personal data, including project records, only for as long as necessary to fulfil the purposes for which it was collected, including to deliver your project, maintain business and warranty records, and comply with legal, accounting, or reporting obligations. When data is no longer needed, we take reasonable steps to delete or anonymise it.
9. Project Photographs and Videos (Portfolio Use)
We may photograph or video-record completed (and, at times, in-progress) client projects for use in our portfolio, website, and marketing materials. We only use such photographs/videos:
With the client's consent, obtained separately from general project engagement; and
Subject to the client's right to request removal of their project images/videos from our portfolio or marketing materials at any time, by contacting us at info@primaverse.com.
We will make reasonable efforts to honour removal requests, though previously published or distributed materials (e.g., in print, on third-party platforms, or already shared with other parties) may not always be fully retractable.
10. Children's Data
Our website and services are not directed at, and we do not knowingly collect personal data from, individuals under the age of 18. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it.
11. Your Rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023 ("DPDP Act") and DPDP Rules, 2025, you may have the right to:
Access the personal data we hold about you;
Correct or update inaccurate or incomplete data;
Request erasure of your data, subject to legal and legitimate business retention requirements;
Withdraw consent for processing, including consent for use of your project photographs/videos (this will not affect processing carried out before withdrawal);
Nominate another individual to exercise your rights in the event of death or incapacity, as permitted under the DPDP Act;
Lodge a grievance with us, and if unresolved, escalate it to the Data Protection Board of India or other applicable regulatory authority.
Users in the EU/UK or certain US states may have additional rights under applicable local law (such as GDPR or state privacy statutes); we will make reasonable efforts to honour such requests where applicable.
12. How to Exercise Your Rights / Grievance Redressal
To exercise any of the above rights, including requesting removal of project photographs/videos, or to raise a grievance regarding your personal data, please contact us at:
**Email:** info@primaverse.com
We aim to acknowledge and respond to requests within **1–2 working days**.
13. Security
We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this Policy indicates when it was last revised. We encourage you to review this Policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
**PrimaVerse IDC LLP**
B1-502, Symphony IT Park, Nanded City, Pune – 411068, Maharashtra, India
**Email:** info@primaverse.com
This Privacy Policy is intended to reflect our current data practices and is drafted with reference to the Indian Digital Personal Data Protection Act, 2023, the DPDP Rules, 2025, and, where applicable, principles under the GDPR/UK GDPR and select US privacy laws. It does not constitute a guarantee of compliance with every law in every jurisdiction, and users with specific legal concerns should seek independent advice.